Acquiring a property is a life-changing investment, which is why managing that property is all the more important to ensure your investment is protected for the future. With 3 offices throughout Surrey and South West London and Middlesex – we’ve got it covered. With over 30 years’ experience we think we’re pretty good at what we do, so do lots of our clients!Read More
Whilst our focus is on providing the best possible property management services, we can also offer our clients associated professional and tailored services. This strengthens our overall service offering, helping to take the stresses out of the day to day management of your property.More about our services
Residential Property Management
We have been looking after properties for over 50 years - homes just like yours - providing expertise and attention to detail, which reassures property owners and meets all relevant...More about our service
Although our core business is property management, we put the same care and attention into ensuring that the needs of our lettings clients are fully and comprehensively catered for. We...More about our service
HML Online Services
The HML Group introduced its tailored secure portal enabling property owners to log in anytime, anywhere! Our customers now have complete control over their profiles and we’re proud to be...More about our service
HML Concierge Services employs site staff directly, thereby relieving clients of onerous responsibilities and the risk associated with employing staff. HML Concierge Services will take care of everything; from recruitment...More about our service
Our dedicated property managers will ensure your company runs smoothly and efficiently. Many RMC's choose to have their appointed managing agent to act as Company Secretary. For an annual fee,...More about our service
Health & Safety
We look to provide you with the peace of mind you deserve! Did you know that as a freeholder, or a director of a resident’s management company, you are responsible...More about our service
Chartered Surveyors do more than supervise building works, they are also experienced in dealing with complex issues and they can provide expert witness advice in many situations.More about our service
Maximum cover, minimum hassle. Buildings insurance is often the most expensive item a block will incur. It is therefore essential that sufficient insurance cover is in place in the event...More about our service
House Builders & Developers
We work with house builders and developers and prepare management strategies for their new developments. We use the expertise from our experienced Business Development teamMore about our service
The Important Stuff
Here at HML Shaw we have lots of important information that we’d like to share with you. This is to help you learn more about us a company and for you to get an insight into exactly how your property is managed.
Please take time to review each section to become familiar with the processes we take to ensure your property is managed just the way you want.
Thank you for the letter. We live in Imperial Court. Our property manager is Simon Daws. He is, as we are sure that you are aware, most knowledgeable and competent. Can you please reassure us that he will continue as our property manager? Tenant at Imperial Court
HML Shaw has looked after our property on since 2013. In that time the Company has dealt with the management of the property and accounts etc. including the collection of maintenance payments. Inspections have made, as appropriate, and reports submitted to us, the directors. Our most recent contact has been with Lauren West who has been very professional and efficient in acting on areas which need attention and making us fully aware of all relevant matters for the smooth running of the building. We are pleased to recommend HML Shaw. Director at Wandsworth Road Management Ltd
Lovely to see you yesterday – just wanted to say thanks for all of the prep that you did. Everyone was very impressed by your professional and personable approach. Director at 635 Wandsworth Road
Margaret is Amazing. Always Professional and prompt. For me, she is HML Shaw. Hope she never leaves. So grateful to have someone like Margaret looking after my property. Lessee
I thought I would jot down a few words to say thank you for the recent work that has been carried out on my lovely home. We are so pleased with the end result that I felt I must express my gratitude. After a bit of a wobbly start we finally finished last week and yes it did take a little longer than first thought but it has all been worth it. The bathroom looks wonderful we are very happy tenant’s thank you. Tenant at Bicester Road
I just wanted to say how impressed we have been with Jamie’s professionalism and responsiveness in the few weeks we have been dealing directly with him. We realise you personally are stretched across a portfolio of (demanding?!) clients and that we are one amongst many. If you have delegated some additional authority to Jamie to try and achieve quicker turnaround, then we can certainly say we have confidence in him and the way he is dealing with our account. As long as we can still be in touch with you directly if we really feel the need from time to time, we would be very happy having Jamie looking after us. Tenant at 57 Cathcart Road
I wanted to drop you this email to pass on my sincere thanks for all the hard work Simone did in helping me progress the sale of my flat. My buyers raised alot of information requests and on piecemeal basis over the past few months. Simone was instrumental in keeping the process moving forward by providing information and responses on a quick basis. This really helped keep the whole sale process moving forward which concluded in achieving a successful completion last Friday, 5 February. I am very grateful for all of Simone’s support and assistance, she is a real asset to your team and firm. Owner at Mayfield Mansions
On a more general note, I am very happy with service since your company took over. It certainly makes a difference having a professional managing agent so thank you. Tenant at Draycott Place
David, you are a legend! Tenant at Matthias Court
No comments from me, all looks as expected and fairly healthy at the moment. Particularly pleased to have cleared the previous outstanding lessee debtors list, really good news ahead of the back wall expenditure and I know that doesn't happen by accident so please do pass on our thanks to your colleagues who may have been involved in chasing the outstanding fees. Director at Cairn House
Thank you. And by the way I am getting very positive feedback from everyone about how you are stepping up to the new role. Well done and keep it up. Have a good weekend. Director at Regatta Point
I just wanted to say a big thank you for all the work you put into our AGM yesterday. I thought it went really well. Also thanks for all your hard work over the last year - everything's gone really smoothly and I'm so grateful to you for sorting stuff out so quickly when it arises. Director at Burghley Hall Close
Wishing you a very merry Christmas! Thank you for your help with the house it is greatly appreciated! Tenant at Southern Street
I was very pleased to note this weekend that the lift was back in action after months of being inactive. Thanks must go to Lauren who has spent a lot of time and effort on getting the lift back into working order. So thanks again and I hope you all have a well-deserved and restful Christmas break and a boozy New Year. Merry Christmas! Tenant at Kingsway Square
I read the Daily Mail article online regarding the help offered to Joanie in Storm Doris and felt compelled to forward my thanks for renewing my hope for humanity. Being based in the middle east, I am surrounded by war and animal abuse which can get very disheartening and difficult to see so regularly. I rarely check the news in the UK anymore as its mostly murder and crime, so today when this article popped up on my time line, I wanted to pass on my sincere thanks and respect to Dan for his kindness to another human, it’s really a rare form of attribute amongst humans these days. Thank you, Dan, that small act made you nothing less than a hero! International News Reporter
Just to applaud your employee, Dan Barnett at Walton On Thames for helping out Joanie yesterday in the high winds. Tell him he is a class act and a credit to our society! Just to applaud your employee, Dan Barnett at Walton On Thames for helping out Joanie yesterday in the high winds.
I am so sorry to hear that you have left HML Andertons, a great loss to us and to them. You organised in such a short time a complete turnaround of the development to its original state from chaos. I wish you well in your future. Teant Abingdon Court
News & Advice
- Q.How do I receive communication from HML? Again, we want to make everything as quick and as easy for you as we can. When it comes to...
- Q.How can I pay my bill? We want to make the process of paying bills as quick and easy for you as we can. We therefore...
- Q.Do you offer an out-of-hours service for emergencies? We operate an out-of-hours service designed to handle emergencies (operational upon subscription). Clients are able to call for assistance outside...
- Q.How do you deal with complaints? We take our customer service very seriously and all complaints are handled efficiently and professionally. A copy of our formal...
Where to find us
If you are looking for a new managing agent, or appointing one for the first time, it can be quite a daunting prospect but we are on hand to answer any questions you may have. If we have recently taken over the management of your development and you're unsure about any matter please check our help section before contacting your property manager. Our extensive Help section covers most areas but if you have any specific queries please contact us. Whatever your query, we’re here to help.
020 8789 1200
St Georges House,
25 Bridge Street,
01932 225 514
Account and general support team:
This includes service charge demands and payment queries, credit control and invoice payments
9-11 The Quadrant,
Richmond upon Thames,
020 8948 3211