Acquiring a property is a life-changing investment, which is why managing that property is all the more important to ensure your investment is protected for the future. We’ve been managing properties just like yours for over 30 years – we think we’re pretty good at what we do, so do lots of our clients! With coverage throughout north London, Hertfordshire, Buckinghamshire and Bedfordshire – we’ve got it covered.Read More
Whilst our focus is on providing the best possible property management services, we can also offer our clients associated professional and tailored services. This strengthens our overall service offering, helping to take the stresses out of the day to day management of your property.More about our services
Residential Property Management
We have been looking after properties for over 50 years - homes just like yours - providing expertise and attention to detail, which reassures property owners and meets all relevant...More about our service
HML Online Services
The HML Group introduced its tailored secure portal enabling property owners to log in anytime, anywhere! Our customers now have complete control over their profiles and we’re proud to be...More about our service
HML Concierge Services employs site staff directly, thereby relieving clients of onerous responsibilities and the risk associated with employing staff. HML Concierge Services will take care of everything; from recruitment...More about our service
Our dedicated property managers will ensure your company runs smoothly and efficiently. Many RMC's choose to have their appointed managing agent to act as Company Secretary. For an annual fee,...More about our service
Health & Safety
We look to provide you with the peace of mind you deserve! Did you know that as a freeholder, or a director of a resident’s management company, you are responsible...More about our service
Chartered Surveyors do more than supervise building works, they are also experienced in dealing with complex issues and they can provide expert witness advice in many situations.More about our service
Maximum cover, minimum hassle. Buildings insurance is often the most expensive item a block will incur. It is therefore essential that sufficient insurance cover is in place in the event...More about our service
House Builders & Developers
We work with house builders and developers and prepare management strategies for their new developments. We use the expertise from our experienced Business Development teamMore about our service
The Important Stuff
Here at HML Hathaways we have lots of important information that we’d like to share with you. This is to help you learn more about us a company and for you to get an insight into exactly how your property is managed.
Please take time to review each section to become familiar with the processes we take to ensure your property is managed just the way you want.
Lovely to see someone efficiently arranging to take over services when they take over a site! A breath of fresh air! Director at Oaklands Square
It has been a pleasure dealing with you during this difficult time settling my outstanding flat maintenance bill. You have displayed qualities that are the finest examples of great customer service. You have displayed complete understanding of the difficulties I was having during the settlement process while also preserving the interests of the management company. You responded promptly to my questions and points be it in letters, emails or phone calls. You were friendly at all times but I was also made also fully aware of the seriousness of the situation and the possible implications should it not turn out satisfactorily. I hope not to be in this situation again but if I am I hope that the person I deal with is as professional and customer focused as you have been. Tenant at Henley Court
Now we have you as our agents I can confidently say that Jacky Burr is one of the best. A hard worker, always cheerful and who comes to discuss our problems and help us to resolve them. You are very lucky having her as an employee and we are happy having her as our property manager. Everyone at our block who has met Jacky said how nice she is - she really is one of the best! Director at Russel Court
It is great to hear how proactive you are being on our block and the service we are receiving. I am aware that myself and other residents usually only get in touch with HML when things need fixing etc but providing an update like this is really helpful to give us context and assurance that the money we are paying in is being used to benefit us and the block. Having this open and honest communication really helps - and if there is anything we can help do as residents with this improvement of the blocks please let me/us know. Director at Pilgrims Close
Thank you for providing this information so promptly, I am very impressed. We don’t normally get this level of detail on a general basis so thank you for the additional time and effort. RMC Director
I wanted to express my personal thanks for all your help and support during the time we have worked together. You have been the best property manager and Hathaways the best managing agent I have worked with. RMC Director
I know every time you see an email from us you must take a deep breath! I just wanted to say thanks for all you do for us…and I’m so relieved you (and Andrew) have been around to progress and monitor the major works. You have done a great job on this … long overdue and thoroughly professional work, with a nice human touch! Director at Freeland Park
I would like to thank you so much for all your precious support! You have been amazing. Once again sincere thank you for your quick reaction and all your kind support. Tenant at Lansdown Lodge
News & Advice
- Q.How do I receive communication from HML? Again, we want to make everything as quick and as easy for you as we can. When it comes to...
- Q.How can I pay my bill? We want to make the process of paying bills as quick and easy for you as we can. We therefore...
- Q.Do you offer an out-of-hours service for emergencies? We operate an out-of-hours service designed to handle emergencies (operational upon subscription). Clients are able to call for assistance outside...
- Q.How do you deal with complaints? We take our customer service very seriously and all complaints are handled efficiently and professionally. A copy of our formal...
Where to find us
If you are looking for a new managing agent, or appointing one for the first time, it can be quite a daunting prospect but we are on hand to answer any questions you may have. If we have recently taken over the management of your development and you're unsure about any matter, please check our help section before contacting your property manager. Our extensive Help section covers most areas but if you have any specific queries please contact us.
2 Athenaeum Road,